Resume examples. Written for the job, readable by the software.

Sales Representative — Fabrikam Software

Feb 2022 – Present

• Closed $1.4M in new annual contract value in 2024, 118% of quota

• Ranked in the top 3 of 14 reps for four straight quarters

• Sourced 40% of my own pipeline through outbound calls, email and LinkedIn prospecting

Sales Development Representative — Contoso Office Solutions

Jun 2019 – Jan 2022

• Booked 25+ qualified meetings a month for 4 account executives

• Generated $900K in sourced pipeline in 2021 from cold outreach

Senior Business Analyst — Woodgrove Insurance

Apr 2022 – Present

• Gathered and documented requirements for a claims system replacement used by 350 adjusters

• Mapped claims intake and removed 4 manual hand-offs, cutting average intake time from 3 days to 1

• Wrote 180+ user stories with acceptance criteria and ran UAT with 25 business testers

Business Analyst — Harborline Credit Union

Jun 2019 – Mar 2022

• Documented current- and future-state loan origination processes across 12 branches

• Analyzed member complaint data in SQL, leading to a policy fix that cut complaints by 18%

Account Manager — Heartland Packaging Supply

Mar 2022 – Present

• Manage a book of 60 mid-market manufacturing and food accounts worth $8.5M in annual revenue

• Kept gross revenue retention at 96% for 3 straight years through quarterly business reviews (QBRs) and early renewal planning

• Grew the book 14% in 2025 by upselling custom packaging and cross-selling inventory programs to 18 existing accounts

Inside Sales Representative — Plaza Office Supply

Jul 2020 – Feb 2022

• Handled 150 small-business accounts by phone and email and reached 112% of my 2021 quota

• Logged every call and opportunity in Salesforce CRM, keeping my forecasting within 5% of actual

• Resolved billing and delivery issues the same day for most customers, which helped customer retention and kept reorders steady

Real Estate Sales Associate — Bayshore Realty Group

Mar 2021 – Present

• Closed 28 transactions in 2025 totaling $11.2M in sales volume, 60% on the buyer side

• Built 70% of my business from referrals and past clients through referral marketing, a monthly email newsletter and client events

• Price listings with a comparative market analysis (CMA) and present them in listing presentations; my 2025 listings sold at an average of 98% of list price in 21 days on market

Leasing Consultant — Palmetto Grove Apartments

Jun 2019 – Feb 2021

• Leased apartments in a 320-unit community and helped keep occupancy at 95% or higher

• Gave 40+ tours a month and turned about 1 in 3 into signed leases

• Managed renewals and resident requests in Yardi

Litigation Paralegal — Halsted & Monroe LLP

Apr 2022 – Present

• Support 3 attorneys on 40+ active insurance defense and commercial cases, from pleadings through trial

• Draft discovery requests and responses, subpoenas and deposition notices for attorney review, and summarize deposition transcripts

• Manage document productions in Relativity, running searches, applying privilege tags and preparing privilege logs

Legal Assistant — Lakeshore Claims Law Group

Jul 2019 – Mar 2022

• Handled new-file intake and conflict checks, and set up matters in Clio for a 6-attorney practice

• Requested and organized medical and employment records, cutting the average wait for records from 6 weeks to 4 with a 2-week follow-up routine

• Ran legal research in Westlaw for attorneys and pulled case law and statutes into short research memos

Insurance Agent — Crossroads Insurance Agency

Apr 2021 – Present

• Quote and sell auto, home, umbrella and life policies across 9 carriers for a book of 1,100 households

• Wrote $1.3M in new annual premium in 2025, 118% of my production goal, mostly from referrals and prospecting at local business events

• Keep a 91% client retention rate by running annual policy reviews and cross-selling umbrella and life coverage where it fits the client's needs

Licensed Customer Service Representative — Statewide Mutual Insurance

Jun 2018 – Mar 2021

• Answered 60+ calls a day on billing, coverage questions and policy changes for personal lines customers

• Earned the Property & Casualty license in 2018 and the Life & Health license in 2020

• Provided claims support by taking first notice of loss for auto and property claims and explaining next steps with the adjuster

Event Planner — Saguaro Hospitality Group

Feb 2021 – Present

• Plan and run 45+ corporate meetings, incentive trips and conferences a year for groups of 50 to 1,200 attendees

• Manage event budgets up to $850K, negotiating room blocks, food and beverage and AV; brought the 2025 sales conference in 6% under budget

• Build registration sites and attendee emails in Cvent and floor plans in Social Tables

Event Coordinator — Valley Arts Foundation

May 2018 – Jan 2021

• Coordinated 30+ fundraising galas, donor receptions and community events a year

• Managed vendor contracts, timelines and run-of-show documents for events of up to 400 guests

• Recruited and scheduled 60 volunteers for the annual gala, which raised $310K

Senior Accountant — Wingtip Manufacturing

Jan 2022 – Present

• Lead month-end close for 3 entities with $180M in combined annual revenue

• Cut the close from 9 business days to 5 by standardizing reconciliations and journal entry templates

• Prepared schedules for the annual external audit, which closed with no material adjustments

Staff Accountant — Bluebonnet Distribution

Aug 2019 – Dec 2021

• Managed accounts payable for 600+ vendors and about $3M in monthly payments

• Prepared sales tax filings in 12 states with zero penalties

Lead Teller — Woodgrove Bank

May 2024 – Present

• Process 100+ transactions a day: deposits, withdrawals, check cashing, loan payments and cashier's checks

• Balanced my cash drawer with no outages in 22 of 24 months and help with vault management and ATM balancing

• Flagged 14 suspected elder fraud and check fraud cases to the branch manager, stopping about $38K in losses

Teller — Catawba Falls Credit Union

Aug 2022 – Apr 2024

• Served 60–80 members a day at the counter and drive-through

• Handled account opening for new members and set up online banking and direct deposit

• Passed 2 internal cash handling audits with no exceptions

Senior Payroll Specialist — Prairie Lantern Foods

Apr 2022 – Present

• Run payroll processing for 1,800 weekly and biweekly employees in 14 states in ADP Workforce Now

• Cut off-cycle checks from about 30 a month to 8 by adding pre-close audits of timekeeping and HR changes

• Reconcile payroll to the general ledger each period and prepare quarterly Form 941 and state unemployment filings

Payroll Specialist — Canalside Staffing Group

Jul 2020 – Mar 2022

• Ran weekly payroll for 600+ hourly employees across Illinois, Indiana and Wisconsin, including FLSA overtime

• Imported and audited punch data from UKG before each payroll close

• Set up new hires' W-4, state withholding, direct deposit and benefits deductions

Graphic Designer — Harborview Foods

Apr 2022 – Present

• Design packaging, labels and in-store displays for 40+ specialty food products sold in 1,200 grocery stores

• Led the packaging design refresh for a 9-product sauce line in Adobe Illustrator and InDesign, preparing print-ready files with dielines and Pantone color specs

• Wrote brand guidelines and built templates in Figma and Canva so the marketing team can make on-brand social media graphics without waiting for a designer

Junior Designer — Copperline Creative

Jul 2019 – Mar 2022

• Designed logos, brochures, trade show graphics and digital ads for 25+ clients in healthcare, education and retail

• Retouched product photos in Adobe Photoshop and built email and web banners to each client's brand guidelines

• Created motion graphics for social ads in After Effects for 6 client campaigns

Social Media Manager — Fernway Home Goods

Feb 2022 – Present

• Own organic and paid social across Instagram, TikTok, Facebook, Pinterest and LinkedIn for a home goods brand with 650,000 followers

• Launched a short-form video program on TikTok and Instagram Reels; average engagement rate rose from 1.8% to 4.6% in 12 months

• Manage a $25K monthly paid social budget in Meta Ads Manager and TikTok Ads Manager, lowering cost per purchase by 31%

Social Media Specialist — Southern Table Restaurant Group

Jun 2019 – Jan 2022

• Ran social channels for 8 restaurant locations, planning a monthly content calendar and scheduling posts in Sprout Social

• Handled community management and social listening, answering 300+ comments and messages a week within 2 hours on average

• Shot and edited photo and video content on location and grew Instagram followers from 12,000 to 48,000

Certified Medical Assistant — Saguaro Ridge Family Medicine

Mar 2024 – Present

• Room 25–30 patients a day for two family physicians, taking vital signs, histories and medication lists in the athenahealth EHR

• Perform venipuncture, injections and EKGs, averaging 15 blood draws a day

• Cut the average wait from rooming to provider from 14 to 8 minutes by prepping charts and supplies the day before

Medical Assistant — Desert Bloom Urgent Care

Jun 2022 – Feb 2024

• Checked in and roomed up to 40 patients a shift at a walk-in urgent care clinic

• Ran point-of-care testing — rapid strep, flu and urinalysis — and logged daily quality control checks

• Covered the front desk on weekends: scheduling, insurance verification and copay collection

Pharmacy Technician II, Inpatient Pharmacy — Bayou Crest Medical Center

Jan 2023 – Present

• Restock Pyxis automated dispensing cabinets on 9 nursing units; nurse-reported stockouts fell 40% after I reworked par levels

• Prepare IV admixtures in a USP <797> cleanroom using aseptic technique, about 60 doses a shift for pharmacist verification

• Count and reconcile controlled substances with the pharmacist and resolve discrepancies before the end of each shift

Pharmacy Technician — Lone Oak Pharmacy

Jun 2021 – Dec 2022

• Entered and filled 250–300 prescriptions a day, checking NDC, dose and label before pharmacist review

• Resolved insurance claims rejections and started prior authorizations, cutting next-day callbacks by about a third

• Ran the register, will-call and drive-through, giving friendly customer service at the busiest store in the district

Certified Nursing Assistant — Palmetto Shores Health & Rehabilitation

Aug 2024 – Present

• Provide resident care — bathing, dressing, toileting and feeding — for 10–12 residents per shift on a 40-bed long-term care unit

• Take and record vital signs, weights and intake and output in PointClickCare, flagging changes to the charge nurse

• Use Hoyer lifts and gait belts for patient transfers; the unit went 11 months without a transfer-related injury

Nursing Assistant — Seagrape Community Hospital

Jun 2023 – Jul 2024

• Supported nurses on a 28-bed med-surg floor with hourly rounding, repositioning and walking patients

• Followed fall prevention plans, bed alarms and call-light checks for high-risk patients

• Collected specimens and kept isolation carts stocked, following infection control and PPE rules

Phlebotomy Technician — Mission Trail Diagnostic Laboratories

Jan 2025 – Present

• Perform specimen collection for 45–60 patients a shift at a walk-in patient service center, including pediatric and geriatric draws

• Confirm identity with two patient identifiers and label every tube at the chair; no labeling rejections on my specimens in the last 12 months

• Follow the CLSI order of draw on multi-tube orders, then centrifuge, aliquot and package specimens for courier pickup

Phlebotomist — Cibolo Creek Medical Center

Jun 2023 – Dec 2024

• Completed early-morning inpatient rounds on 4 medical-surgical units, drawing 30–40 patients before the lab's morning cutoff

• Collected blood cultures with aseptic technique; our team's contamination rate fell from 3% to under 2% after I helped rewrite the skin prep checklist

• Performed venipuncture and capillary collection (fingersticks and heel sticks) and followed isolation precautions and infection control on every unit

Radiologic Technologist — Scioto Bend Medical Center

Apr 2023 – Present

• Perform 40–50 radiography exams a shift across the ED, inpatient floors and outpatient imaging on digital radiography (DR) equipment

• Run portable radiography in the ICU and C-arm fluoroscopy in the OR for orthopedic and general surgery cases

• Cut repeat images on my shift from 6% to 3% by standardizing patient positioning for portable chest and extremity exams

Radiographer — Northbridge Orthopedic Associates

Jun 2021 – Mar 2023

• Imaged 35+ outpatient orthopedic patients a day, including weight-bearing, scoliosis and post-op exams

• Kept the clinic on schedule with an average 9-minute turnaround from check-in to images in PACS

• Ran daily quality control checks on DR equipment and reported issues to the service vendor the same day

Home Health Aide — Schuylkill Home Health Services

Feb 2025 – Present

• Visit 5–7 clients a day in their homes for personal care — bathing, dressing, grooming and toileting — following each client's aide care plan from the RN

• Take and record vital signs and report any change in condition to the RN case manager the same day

• Provide mobility assistance and safe transfers using gait belts and walkers; none of my clients had a fall during a visit in 2025

Personal Care Aide — Fairmount Gardens Assisted Living

Jun 2023 – Jan 2025

• Helped 12–14 residents a shift with ADLs, meals and medication reminders

• Supported residents with dementia using calm routines and redirection, as part of the community's dementia care team

• Kept intake and output logs and weekly weights, and followed infection control and HIPAA on every shift

Pharmacist-in-Charge — Allegheny Ridge Pharmacy

Mar 2023 – Present

• Verify 250–300 prescriptions a day and complete a drug utilization review (DUR) on each for drug interactions, duplications, allergies and dosing, leading a team of 4 pharmacy technicians

• Administered 1,100+ immunizations last season, including flu, COVID-19, shingles and pneumococcal vaccines, and documented each one in the state immunization registry

• Completed 180 comprehensive medication reviews for medication therapy management (MTM) patients in 2025 and called prescribers about 60+ drug therapy problems

Staff Pharmacist — Three Rivers Neighborhood Pharmacy

Jul 2020 – Feb 2023

• Counseled patients on new prescriptions, inhaler technique and blood glucose meters at the counter and by phone

• Cut average prior authorization turnaround from 5 days to 2 by starting a same-day tracking log and calling prescriber offices directly

• Precepted 6 PharmD students on their community APPE rotations

Occupational Therapist, Inpatient Rehabilitation — Crabtree Valley Rehabilitation Hospital

Aug 2023 – Present

• Evaluate and treat a caseload of 8–10 patients a day after stroke, spinal cord injury, brain injury and orthopedic surgery

• Write measurable goals and plans of care, then lead ADL retraining, neuromuscular re-education and upper extremity therapeutic exercise

• Started a structured caregiver training session in the week before discharge; family-reported confidence with transfers at discharge rose from 58% to 81% on our unit survey

Occupational Therapist, Acute Care — Neuse River Medical Center

Jul 2021 – Jul 2023

• Evaluated 10–12 patients a day on medical, surgical, cardiac and ICU units and made discharge recommendations for home, rehab or skilled nursing

• Added a MoCA cognitive screen to evaluations for older adults, helping the team catch cognitive deficits before discharge

• Fabricated resting hand and wrist orthoses for patients with stroke and burns

Surgical Technologist — Stones Ferry Medical Center

Mar 2022 – Present

• Scrub 4–6 cases a day in general, orthopedic, gynecologic and robotic-assisted surgery, including total joints and laparoscopic procedures

• Set up the back table and Mayo stand from surgeon preference cards, and perform sponge, sharps and instrument counts with the circulating nurse

• Updated 40+ surgeon preference cards with the OR team, cutting supplies opened but not used on those cases

Surgical Technologist — Old Hickory Surgery Center

Aug 2020 – Feb 2022

• Scrubbed 6–8 outpatient cases a day in orthopedics, ENT and general surgery

• Cut average room turnover from 25 to 18 minutes by opening the next case's supplies in a set order with the circulator

• Checked instrument trays from sterile processing and flagged missing or damaged instruments before each case

Medical Laboratory Scientist, Core Laboratory — Minnehaha Falls Medical Center

Jan 2022 – Present

• Run and verify chemistry, hematology, coagulation and urinalysis results for a 300-bed hospital on evening shift, including stat ED and ICU samples

• Perform ABO/Rh typing, antibody screens and crossmatching in blood bank and issue products during massive transfusion events

• Review daily QC with Westgard rules, troubleshoot analyzer failures and document corrective action before releasing patient results

Medical Laboratory Scientist — Lake Nokomis Clinic Laboratory

Jun 2020 – Dec 2021

• Processed and tested 400+ outpatient samples a day across chemistry, hematology and urinalysis

• Cut average turnaround time for routine morning chemistry from 3 hours to under 2 by reorganizing the order of batch runs

• Kept maintenance logs and QC records ready for the lab's CAP inspection and trained 5 MLS students on hematology

Instructional Assistant, 2nd Grade — Maple Hollow Elementary School

Aug 2024 – Present

• Lead daily reading intervention for 3 groups of 4–6 second graders using the teacher's lesson plans

• 18 of 22 students in my groups moved up at least one reading level by the spring benchmark, based on our progress monitoring data

• Support 5 students on an IEP in a co-taught classroom, applying accommodations and tracking behavior goals

Teacher Assistant, Pre-K — Bramblewood Early Learning Center

Aug 2022 – Jun 2024

• Assisted the lead teacher in a pre-K classroom of 18, running learning centers and transitions

• Used positive behavior supports and visual schedules to help two students join group time every day

• Covered lunch, recess and dismissal duty, and shared daily notes with families as part of parent communication

Substitute Teacher — Sand Creek Public Schools

Aug 2023 – Present

• Cover 140+ days a year across 9 elementary, middle and high schools, from kindergarten to high school chemistry

• Follow teachers' lesson plans and classroom procedures, take attendance in PowerSchool and leave end-of-day notes on what was covered and any behavior concerns

• Completed a 6-week long-term substitute assignment in 7th-grade math, grading work and posting assignments in Google Classroom

After-School Program Lead — Highline Park Recreation Center

Jun 2021 – Jul 2023

• Ran homework help and activities for 25–30 students in grades K–5 every afternoon

• Set daily routines and behavior expectations that cut incident reports from 9 to 3 per semester

• Handled parent communication at pickup and passed concerns to the program director the same day

Special Education Teacher, Resource and Co-Teaching — Prairie Path Middle School

Aug 2021 – Present

• Manage a caseload of 14 students with an IEP in grades 6–8, writing present levels, measurable IEP goals and accommodations

• Co-teach 3 periods of 7th-grade ELA and math in inclusion classrooms and run small-group instruction in the resource room

• Collect progress monitoring data every week; last year 11 of 14 students on my caseload met at least 80% of their annual IEP goals

Special Education Teacher, Self-Contained K–2 — Willow Run Elementary School

Aug 2019 – Jun 2021

• Taught a self-contained class of 8 students in grades K–2 with autism and other disabilities, with 2 paraprofessionals

• Built classroom routines with visual schedules and token systems that cut daily behavior incidents by about half by spring, based on our data collection

• Trained and scheduled 2 paraprofessionals and sent weekly parent communication notes home

HVAC Service Technician — Lakewood Comfort Heating & Air

Mar 2022 – Present

• Run 5–6 service calls a day on heat pumps, gas furnaces and split systems, keeping a 91% first-visit fix rate

• Handle refrigerant recovery, leak checks and charging on R-410A systems and newer A2L refrigerants such as R-454B

• Perform preventive maintenance on 30+ commercial rooftop units under quarterly service agreements

HVAC Installer — Tri-County Mechanical Services

May 2020 – Feb 2022

• Installed 70+ residential systems, including ductwork changes, line sets and thermostat installation

• Brazed copper line sets and pressure-tested with nitrogen before evacuation

• Ran Manual J load calculations with the lead tech to size replacement equipment

Warehouse Associate II — Northgate Distribution

Feb 2023 – Present

• Pick and pack 140+ units an hour with an RF scanner, holding 99.8% order accuracy over 18 months

• Run shipping and receiving for 25+ inbound trailers a week, checking counts against purchase orders in the WMS

• Operate a sit-down forklift, reach truck and electric pallet jack with no incidents

Order Picker — Parcelpoint Fulfillment

Aug 2021 – Jan 2023

• Handled order picking and packing for an online store shipping about 3,000 orders a day at peak

• Handled loading and unloading of trailers and staged pallets for outbound carriers by cutoff time

• Joined the site safety team and helped run monthly walk-throughs of safety procedures

Logistics Coordinator — Oakhurst Home Goods

Jan 2022 – Present

• Handle shipment scheduling for 150+ outbound LTL and FTL loads a week from 2 distribution centers using our TMS

• Cut freight cost per order by 9% by rebidding 6 lanes and shifting low-volume freight to consolidated LTL

• Run a weekly freight audit that caught $38K in duplicate and incorrect carrier invoices in 2025

Carrier Sales & Operations Coordinator — Meridian Freight Solutions

Jun 2020 – Dec 2021

• Booked and tracked 40+ truckloads a day, handling carrier management and check calls from pickup to delivery

• Prepared bill of lading paperwork and import/export documentation for cross-border shipments to Mexico

• Kept vendor communication moving during weather delays, rerouting freight to protect customer delivery dates

Structural Welder — Red Fork Steel Fabricators

Mar 2021 – Present

• Weld structural steel beams, columns and stair assemblies with FCAW and SMAW to AWS D1.1, following each welding procedure specification (WPS)

• Kept the weld reject rate under 1% on ultrasonically tested complete joint penetration welds in 2025

• Lay out, fit-up and tack assemblies from shop drawings with grinders, plasma cutters and magnetic drills, holding tolerances to 1/16 inch

Production Welder — Prairie Ag Equipment

Jun 2019 – Feb 2021

• Welded frames and brackets with GMAW on a production line building 40+ farm equipment units a week

• Ran GTAW on stainless steel and aluminum parts for hydraulic tanks

• Inspected welds visually and with fillet gauges, with no lost-time injuries in 2 years

Journeyman Carpenter — Treasure Valley Builders

Mar 2020 – Present

• Frame wood and light-gauge steel walls, floors and roofs for commercial and multifamily buildings up to 4 stories

• Lead a crew of 4 on layout and framing; framed 6 apartment buildings since 2020, all on schedule, using a laser level and the superintendent's control lines

• Build concrete formwork for footings, walls and stairs, and hang doors, hardware and finish trim at closeout

Carpenter Apprentice — Snake River Construction

Jun 2016 – Feb 2020

• Completed a 4-year registered carpentry apprenticeship combining on-the-job training with classroom instruction

• Framed and sheathed 50+ custom and production homes, including stairs, decks and roof trusses

• Learned blueprint reading and wall layout from plans, and installed cabinets and interior trim on remodels with no callbacks

Store Manager — Brightwell Home & Kitchen

Mar 2022 – Present

• Own P&L management for a $4.2M store, delivering 14% sales growth over 2 years against a district average of 5%

• Lead a team of 22 through hiring and training, staff scheduling and weekly coaching; cut turnover from 68% to 41%

• Brought shrink from 2.1% to 1.2% of sales with tighter receiving, loss prevention audits and cash controls

Assistant Store Manager — Fernway Apparel

May 2017 – Feb 2022

• Ran daily retail operations for a $2.8M store, including inventory control and vendor relations for local suppliers

• Rolled out a visual merchandising reset across 3 stores in the district ahead of the holiday season

• Raised customer experience survey scores from 78 to 89 by retraining the team on greeting and checkout

Server — Lantern & Oak Kitchen

Apr 2022 – Present

• Run a 6-table section in a 140-seat fine dining restaurant, serving 60–80 guests on a typical weekend night

• Raised my average check 12% through menu knowledge, wine pairing suggestions and upselling desserts

• Handle food allergies by confirming each request with the kitchen and flagging tickets in Toast POS

Server — Marigold Trattoria

Jun 2020 – Mar 2022

• Served a busy casual dining section with high order accuracy, entering every order on the POS systems

• Handled cash handling and card payments and closed out my bank each night without discrepancies

• Named in guest reviews by name 30+ times, helping the restaurant's guest experience scores

Front Desk Agent — Palmetto Bay Resort

Jul 2023 – Present

• Handle check-in and check-out for a 420-room resort, often 150+ arrivals a shift during peak season

• Upsell room upgrades and late check-outs, adding about $4,500 a month in room revenue

• Manage reservations, room assignments and billing in Opera PMS, plus cash handling and shift-end balancing

Guest Services Associate — Lakeside Suites

Mar 2022 – Jun 2023

• Covered night audit 2 nights a week, closing the day in the property management system and running reports

• Answered a multi-line phone for reservations, guest requests and concierge questions about local attractions

• Enrolled 40+ guests a month in the loyalty program at check-in

HR Generalist — Summit Manufacturing

Apr 2021 – Present

• Support 450 employees across 3 sites on onboarding, benefits, leave and employee relations

• Reduced first-year turnover from 34% to 21% with a structured 90-day onboarding plan

• Moved HR records to Workday, cutting time spent on manual data entry by 10 hours a week

HR Coordinator — Peak Health Clinics

Jan 2019 – Mar 2021

• Coordinated hiring for 120 roles a year, reducing time-to-fill from 42 to 29 days

• Ran I-9 and licensing audits for 300 clinical staff

Receptionist — Midtown Arbor Law Group

Mar 2024 – Present

• Greet 60–80 clients and visitors a day at the front desk of a 45-person law firm and manage visitor management, sign-in and badges

• Answer a multi-line phone system and handle call routing for 120+ calls a day to attorneys and staff

• Book 8 conference rooms in Microsoft Outlook and handle scheduling and calendar management for client meetings

Front Desk Receptionist — Chattahoochee Family Dental

Jun 2022 – Feb 2024

• Checked in 50+ patients a day, handled insurance verification and collected copays in Dentrix

• Confirmed next-day appointments by phone and text, and the office's no-show rate fell from 12% to 7%

• Kept patient information private under HIPAA and answered billing questions with clear customer service

Executive Assistant to the CEO — Ashgrove Health Technologies

Mar 2022 – Present

• Provide executive support to the CEO and 2 SVPs at a 600-person company, with calendar management across 4 time zones

• Handle travel planning for 30+ domestic and international trips a year and file expense reports in Concur

• Prepare materials for quarterly board meetings in PowerPoint, track action items and keep board documents confidential

Executive Assistant — Hollis & Grant Advertising

Jul 2018 – Feb 2022

• Supported 3 executives with meeting coordination, client calls on Zoom and Microsoft Outlook scheduling

• Ran project coordination for the agency's annual client summit, working with 6 department leads

• Built a shared Microsoft 365 tracker for executive requests that cut follow-up emails between teams

Medical Social Worker — Genesee Valley Hospital

Mar 2023 – Present

• Carry a caseload of 18–22 patients on medical-surgical units, completing psychosocial assessments and discharge plans with the care team

• Arrange discharges to skilled nursing, home health, hospice and shelters, and help patients apply for Medicaid and community benefits

• Provide crisis intervention and safety planning for patients disclosing intimate partner violence, and file reports as a mandated reporter when required

Social Worker — Lilac City Family Services

Aug 2021 – Feb 2023

• Provided case management and care coordination for 30 families with children at risk of out-of-home placement

• Completed home visits, needs assessments and service plans using motivational interviewing and a trauma-informed approach

• Built a resource guide of 60+ local food, housing and child care programs that the whole team used for referrals

Firefighter/EMT — Saguaro Flats Fire Department

Mar 2021 – Present

• Respond to 12–18 calls per 24-hour shift on a busy engine company; most are EMS calls, with structure fires, vehicle crashes and hazmat calls

• Perform fire suppression, search and rescue, forcible entry and ventilation on interior attack crews wearing SCBA

• Operate hydraulic rescue tools for vehicle extrication and provide BLS patient care until transport

EMT — Copper Basin Ambulance

Jun 2019 – Feb 2021

• Ran 8–12 calls per shift on a BLS ambulance in a 911 system and gave structured handoffs to emergency department staff

• Completed ePCR documentation for every call before going back in service

• Moved patients safely with stair chairs and stretchers, with no lifting injuries to me or my partners