Receptionist resume example. Plus the keywords recruiters search for.
A receptionist resume that shows a calm, organized front desk — phones, visitors, scheduling and the small fixes that keep an office running — with the keywords office managers search for.
Reviewed by Nazir Elmurodov · Updated
/ The example
Receptionist resume example.
Kayla Robinson
Receptionist, Professional and Medical Offices
Atlanta, GA · kayla.robinson@email.com · (404) 555-0193
Summary
Receptionist with 4 years at the front desk of a law firm and a dental office. I greet every visitor warmly, keep calls and messages moving and make sure the right person always knows who's waiting.
Experience
Receptionist, Midtown Arbor Law Group · Mar 2024 – Present
- • Greet 60–80 clients and visitors a day at the front desk of a 45-person law firm and manage visitor management, sign-in and badges
- • Answer a multi-line phone system and handle call routing for 120+ calls a day to attorneys and staff
- • Book 8 conference rooms in Microsoft Outlook and handle scheduling and calendar management for client meetings
- • Cut missed phone messages by moving from paper slips to Microsoft Teams messages and a shared inbox
- • Cover mail handling and couriers, do data entry for the client log and order office supplies within a monthly budget
Front Desk Receptionist, Chattahoochee Family Dental · Jun 2022 – Feb 2024
- • Checked in 50+ patients a day, handled insurance verification and collected copays in Dentrix
- • Confirmed next-day appointments by phone and text, and the office's no-show rate fell from 12% to 7%
- • Kept patient information private under HIPAA and answered billing questions with clear customer service
Education & certifications
A.A. Business Administration, Peachtree Valley College, 2022 · Typing: 65 WPM
Skills
Front desk · Multi-line phone system · Call routing · Visitor management · Scheduling · Calendar management · Data entry · Microsoft Outlook · Microsoft Teams · Microsoft Office · Dentrix · Insurance verification · Customer service
Kayla Robinson
Receptionist, Professional and Medical Offices
kayla.robinson@email.com · Atlanta, GA
(404) 555-0193
Summary
Receptionist with 4 years at the front desk of a law firm and a dental office. I greet every visitor warmly, keep calls and messages moving and make sure the right person always knows who's waiting.
Experience
Receptionist — Midtown Arbor Law Group
Mar 2024 – Present
• Greet 60–80 clients and visitors a day at the front desk of a 45-person law firm and manage visitor management, sign-in and badges
• Answer a multi-line phone system and handle call routing for 120+ calls a day to attorneys and staff
• Book 8 conference rooms in Microsoft Outlook and handle scheduling and calendar management for client meetings
• Cut missed phone messages by moving from paper slips to Microsoft Teams messages and a shared inbox
• Cover mail handling and couriers, do data entry for the client log and order office supplies within a monthly budget
Front Desk Receptionist — Chattahoochee Family Dental
Jun 2022 – Feb 2024
• Checked in 50+ patients a day, handled insurance verification and collected copays in Dentrix
• Confirmed next-day appointments by phone and text, and the office's no-show rate fell from 12% to 7%
• Kept patient information private under HIPAA and answered billing questions with clear customer service
Education
Peachtree Valley College
A.A. Business Administration · 2022
Certifications
Typing: 65 WPM
Skills
Front desk, Multi-line phone system, Call routing, Visitor management, Scheduling, Calendar management, Data entry, Microsoft Outlook, Microsoft Teams, Microsoft Office, Dentrix, Insurance verification, Customer service
Why it works
It gives the front desk real numbers — visitors, calls, rooms — names the software, and adds one small process fix and one result, so a manager sees an organized receptionist rather than someone who just answers phones.
Use this as your starting point
Opens in the editor with every section filled in. Swap in your own details and download a PDF or Word file free.
Start from this exampleSample resume. Names, companies and figures are illustrative.
/ Summary examples
Three summary examples. Pick the one closest to you.
Two or three lines: your level, your field and one result.
- Entry level
Friendly, organized first-time receptionist with 2 years in retail customer service. Comfortable on phones and Microsoft Office, types 55 WPM and is available full time.
- Mid level
Receptionist with 4 years at a law firm and dental office. I greet 60–80 visitors and route 120+ calls a day while keeping conference rooms and schedules on track.
- Senior
Lead receptionist with 9 years in corporate offices who manages the front desk for a 300-person headquarters, trains backup receptionists and runs the visitor management system.
More for other jobs and situations (no experience, career change, senior): resume summary examples.
/ Bullet points
Bullet point examples. From duty to result.
Turn duties into results: what you did, how, and what changed.
Visitors
Instead of: Greeted visitors
Write: Greeted 60–80 clients and visitors a day and ran sign-in and badges for a 45-person law firm
Phones
Instead of: Answered phones
Write: Routed 120+ calls a day on a multi-line phone system to attorneys and staff
Scheduling
Instead of: Booked rooms
Write: Booked 8 conference rooms in Outlook and scheduled client meetings without double bookings
Process
Instead of: Took messages
Write: Replaced paper message slips with Teams messages and a shared inbox, cutting missed messages
Patients
Instead of: Checked in patients
Write: Checked in 50+ patients a day, verified insurance and collected copays in Dentrix
Results
Instead of: Called patients
Write: Confirmed next-day appointments by phone and text as the no-show rate fell from 12% to 7%
/ Keywords
Keywords and skills for receptionists.
These come up often in receptionist job posts. Include only the ones you can back up in an interview, and use the exact wording from the post you're applying to.
- Receptionist
- Front desk
- Multi-line phone system
- Call routing
- Visitor management
- Scheduling
- Calendar management
- Data entry
- Microsoft Outlook
- Microsoft Teams
- Microsoft Office
- Dentrix
- Insurance verification
- Mail handling
- Office supplies
- Customer service
- HIPAA
- Professionalism
- Multitasking
/ ATS tips
ATS tips for receptionists.
Give the front desk numbers
Visitors a day, calls a day and the size of the office tell a manager how busy your desk was.
Name the software
Outlook, Teams, phone systems and any scheduling or practice software, such as Dentrix, are common screening terms.
Show one improvement
A better message system, a cleaner sign-in or fewer no-shows shows you make the office run better, not just answer the phone.
Match the setting
Medical, legal and corporate front desks differ. Mention HIPAA for medical offices and confidentiality for law firms.
Include typing speed if it's strong
Around 60 WPM or higher is worth listing for roles with data entry.
How does your receptionist resume compare?
Free ATS score, missing keywords and fixes in about 10 seconds.
/ Questions
Receptionist resume FAQ.
Writing the cover letter too? See Kayla's cover letter, annotated
What skills should a receptionist list?
Phones and call routing, greeting visitors, scheduling, data entry and office software, plus customer service. Add setting-specific skills such as insurance verification for medical offices.
How do I show results as a receptionist?
Use volume and small improvements: calls and visitors a day, rooms or calendars you manage, and any process you fixed, such as messages or confirmations.
What if I have no office experience?
Use retail, restaurant or customer service work. Greeting customers, handling phones, managing a register and solving problems all carry over to a front desk.
Receptionist or front desk coordinator — which title should I use?
Use your actual title, and mirror the job post's wording in your headline or summary if it's accurate.
How long should a receptionist resume be?
One page. A short summary, two or three jobs with numbers and a skills line with your software is plenty.