Front Desk Agent resume example. Plus the keywords recruiters search for.
A front desk agent resume that shows you handle check-ins, problems and upsells smoothly — with the property management system and guest services keywords hotels search for.
Reviewed by Nazir Elmurodov · Updated
/ The example
Front Desk Agent resume example.
Hannah Park
Front Desk Agent
Orlando, FL · hannah.park@email.com · (407) 555-0148
Summary
Front desk agent with 3 years in resort and business hotels. I keep check-in and check-out quick, solve guest problems on the spot and turn upgrades into extra revenue.
Experience
Front Desk Agent, Palmetto Bay Resort · Jul 2023 – Present
- • Handle check-in and check-out for a 420-room resort, often 150+ arrivals a shift during peak season
- • Upsell room upgrades and late check-outs, adding about $4,500 a month in room revenue
- • Manage reservations, room assignments and billing in Opera PMS, plus cash handling and shift-end balancing
- • Handle guest relations and complaint resolution at the desk; named in 50+ guest reviews and survey comments in 2025
Guest Services Associate, Lakeside Suites · Mar 2022 – Jun 2023
- • Covered night audit 2 nights a week, closing the day in the property management system and running reports
- • Answered a multi-line phone for reservations, guest requests and concierge questions about local attractions
- • Enrolled 40+ guests a month in the loyalty program at check-in
Education
Associate of Science, Hospitality and Tourism Management, Valencia College, 2022
Skills
Front desk operations · Guest services · Check-in and check-out · Reservations · Opera PMS · Night audit · Upselling · Complaint resolution · Cash handling · Bilingual English/Korean
Hannah Park
Front Desk Agent
hannah.park@email.com · Orlando, FL
(407) 555-0148
Summary
Front desk agent with 3 years in resort and business hotels. I keep check-in and check-out quick, solve guest problems on the spot and turn upgrades into extra revenue.
Experience
Front Desk Agent — Palmetto Bay Resort
Jul 2023 – Present
• Handle check-in and check-out for a 420-room resort, often 150+ arrivals a shift during peak season
• Upsell room upgrades and late check-outs, adding about $4,500 a month in room revenue
• Manage reservations, room assignments and billing in Opera PMS, plus cash handling and shift-end balancing
• Handle guest relations and complaint resolution at the desk; named in 50+ guest reviews and survey comments in 2025
Guest Services Associate — Lakeside Suites
Mar 2022 – Jun 2023
• Covered night audit 2 nights a week, closing the day in the property management system and running reports
• Answered a multi-line phone for reservations, guest requests and concierge questions about local attractions
• Enrolled 40+ guests a month in the loyalty program at check-in
Education
Valencia College
Associate of Science, Hospitality and Tourism Management · 2022
Skills
Front desk operations, Guest services, Check-in and check-out, Reservations, Opera PMS, Night audit, Upselling, Complaint resolution, Cash handling, Bilingual English/Korean
Why it works
It sizes the hotel and the arrivals per shift, shows revenue from upsells, names the property management system and night audit experience, and proves guest service with reviews.
Use this as your starting point
Opens in the editor with every section filled in. Swap in your own details and download a PDF or Word file free.
Start from this exampleSample resume. Names, companies and figures are illustrative.
/ Summary examples
Three summary examples. Pick the one closest to you.
Two or three lines: your level, your field and one result.
- Entry level
Hospitality student with retail cashier experience, comfortable handling payments and busy lines. Friendly on the phone and quick to learn new systems.
- Experienced
Front desk agent with 3 years in resort and business hotels. I handle 150+ arrivals a shift in Opera PMS and add about $4,500 a month in upgrade revenue.
- Supervisor
Front office supervisor who schedules a team of 10 agents, handles escalated guest issues and trains new hires on Opera PMS and night audit.
More for other jobs and situations (no experience, career change, senior): resume summary examples.
/ Bullet points
Bullet point examples. From duty to result.
Turn duties into results: what you did, how, and what changed.
Volume
Instead of: Checked in guests
Write: Handled 150+ arrivals a shift at a 420-room resort during peak season
Revenue
Instead of: Sold upgrades
Write: Upsold room upgrades and late check-outs, adding about $4,500 a month in room revenue
Problem solving
Instead of: Dealt with complaints
Write: Resolved guest complaints at the desk and was named in 50+ guest reviews in a year
Systems
Instead of: Used hotel software
Write: Managed reservations, room assignments and billing in Opera PMS with accurate shift-end balancing
Night audit
Instead of: Worked nights
Write: Covered night audit 2 nights a week, closing the day and running reports in the property management system
Loyalty
Instead of: Told guests about rewards
Write: Enrolled 40+ guests a month in the loyalty program at check-in
/ Keywords
Keywords and skills for front desk agents.
These come up often in front desk agent job posts. Include only the ones you can back up in an interview, and use the exact wording from the post you're applying to.
- Front desk operations
- Guest services
- Check-in and check-out
- Reservations
- Opera PMS
- Property management system
- Guest relations
- Complaint resolution
- Upselling
- Cash handling
- Night audit
- Loyalty program
- Multi-line phone
- Concierge
- Bilingual
- Hospitality
- Attention to detail
/ ATS tips
ATS tips for front desk agents.
Name the hotel type and size
Resort, business, boutique or extended stay, with the room count, tells a manager the pace you're used to.
Name your PMS
Opera, or whichever property management system you use, is a common screening term. Say what you do in it.
Show upsell results
Upgrade revenue and loyalty sign-ups are numbers front office managers track.
Prove guest service
Guest reviews and survey comments that mention you are stronger than "excellent people skills".
List languages and shifts
A second language and availability for nights, weekends or night audit are real advantages at the desk.
How does your front desk agent resume compare?
Free ATS score, missing keywords and fixes in about 10 seconds.
/ Questions
Front Desk Agent resume FAQ.
Writing the cover letter too? See Hannah's cover letter, annotated
What should a front desk agent resume include?
The type and size of the hotel, check-in volume, the property management system you use, upsell or loyalty results, and examples of guest problems you solved.
Is night audit experience worth listing?
Yes. Night audit shows you can close the day, balance accounts and work alone, which many hotels need on their overnight shift.
I don't know Opera. Should I still apply?
Yes. List the PMS or booking software you have used. Many hotels train new agents, and experience with any similar system helps.
How do I move into hotels from retail or restaurants?
Lead with the overlap: handling payments, busy lines, phone calls and unhappy customers. Describe your volume and how you resolved problems.
How do I move up to front office supervisor?
Show times you trained new agents, handled escalations, built schedules or covered for a manager on duty.