Business Analyst resume example. Plus the keywords recruiters search for.
A business analyst resume that shows the processes you improved and the requirements you delivered — with the analysis, modeling and tool keywords recruiters search for.
Reviewed by Nazir Elmurodov · Updated
/ The example
Business Analyst resume example.
Natalie Ward
Senior Business Analyst
Boston, MA · natalie.ward@email.com · linkedin.com/in/natalieward
Summary
Business analyst with 6 years in insurance and financial services. I turn messy business problems into clear requirements and processes that teams can build and run.
Experience
Senior Business Analyst, Woodgrove Insurance · Apr 2022 – Present
- • Gathered and documented requirements for a claims system replacement used by 350 adjusters
- • Mapped claims intake and removed 4 manual hand-offs, cutting average intake time from 3 days to 1
- • Wrote 180+ user stories with acceptance criteria and ran UAT with 25 business testers
- • Built a Power BI claims backlog dashboard that leadership reviews every week
Business Analyst, Harborline Credit Union · Jun 2019 – Mar 2022
- • Documented current- and future-state loan origination processes across 12 branches
- • Analyzed member complaint data in SQL, leading to a policy fix that cut complaints by 18%
Education & certifications
B.S. Information Systems, Boston University, 2019 · CBAP
Skills
Requirements gathering · Process mapping · User stories · UAT · Stakeholder interviews · Gap analysis · SQL · Power BI · Visio · Jira
Natalie Ward
Senior Business Analyst
natalie.ward@email.com · Boston, MA
linkedin.com/in/natalieward
Summary
Business analyst with 6 years in insurance and financial services. I turn messy business problems into clear requirements and processes that teams can build and run.
Experience
Senior Business Analyst — Woodgrove Insurance
Apr 2022 – Present
• Gathered and documented requirements for a claims system replacement used by 350 adjusters
• Mapped claims intake and removed 4 manual hand-offs, cutting average intake time from 3 days to 1
• Wrote 180+ user stories with acceptance criteria and ran UAT with 25 business testers
• Built a Power BI claims backlog dashboard that leadership reviews every week
Business Analyst — Harborline Credit Union
Jun 2019 – Mar 2022
• Documented current- and future-state loan origination processes across 12 branches
• Analyzed member complaint data in SQL, leading to a policy fix that cut complaints by 18%
Education
Boston University
B.S. Information Systems · 2019
Certifications
CBAP
Skills
Requirements gathering, Process mapping, User stories, UAT, Stakeholder interviews, Gap analysis, SQL, Power BI, Visio, Jira
Why it works
It shows what each analysis changed — time saved, complaints cut, systems delivered — and uses the requirements, process and testing terms that business analyst job posts list.
Use this as your starting point
Opens in the editor with every section filled in. Swap in your own details and download a PDF or Word file free.
Start from this exampleSample resume. Names, companies and figures are illustrative.
/ Summary examples
Three summary examples. Pick the one closest to you.
Two or three lines: your level, your field and one result.
- Entry level
Information systems graduate with a business analysis internship. Documented 15 processes for an operations team and wrote the requirements for a new intake form.
- Mid level
Business analyst with 6 years in insurance and financial services. My process redesign cut claims intake time from 3 days to 1.
- Senior
Lead business analyst who has guided requirements for $10M+ system programs, coached 4 analysts and set BA standards for a 200-person IT department.
More for other jobs and situations (no experience, career change, senior): resume summary examples.
/ Bullet points
Bullet point examples. From duty to result.
Turn duties into results: what you did, how, and what changed.
Process
Instead of: Improved processes
Write: Removed 4 manual hand-offs from claims intake, cutting average intake time from 3 days to 1
Requirements
Instead of: Wrote requirements
Write: Wrote 180+ user stories with acceptance criteria for a system used by 350 adjusters
Testing
Instead of: Helped with testing
Write: Planned and ran UAT with 25 business testers, closing 96% of defects before launch
Analysis
Instead of: Analyzed data
Write: Analyzed complaint data in SQL, leading to a policy fix that cut complaints by 18%
/ Keywords
Keywords and skills for business analysts.
These come up often in business analyst job posts. Include only the ones you can back up in an interview, and use the exact wording from the post you're applying to.
- Business analysis
- Requirements gathering
- Business requirements document (BRD)
- User stories
- Acceptance criteria
- Process mapping
- BPMN
- Gap analysis
- UAT
- Stakeholder management
- SQL
- Power BI
- Tableau
- Visio
- Jira
- Agile
- CBAP
/ ATS tips
ATS tips for business analysts.
Show what changed
Time saved, errors reduced or systems delivered show that your analysis led somewhere.
Name your deliverables
BRDs, user stories, process maps and use cases tell a hiring manager how you work.
Match the type of BA role
IT business analyst posts stress requirements and UAT; data-focused posts stress SQL and dashboards — lead with what they ask for.
Put your industry in the summary
Domain knowledge like insurance, banking or healthcare is a strong filter for BA roles.
How does your business analyst resume compare?
Free ATS score, missing keywords and fixes in about 10 seconds.
/ Questions
Business Analyst resume FAQ.
Writing the cover letter too? See Natalie's cover letter, annotated
How is a business analyst resume different from a data analyst resume?
A business analyst resume centers on requirements, processes and stakeholders. A data analyst resume centers on queries, dashboards and statistics. Many roles mix both.
Is CBAP worth listing?
Yes, if you have it. ECBA or CCBA help earlier in your career, and Agile or product certifications can also be relevant.
How do I move into business analysis?
Highlight times you documented a process, gathered needs from users or helped test a new system — in any role.