Customer Success Manager resume skills. The words recruiters search for.
The 17 skills and tools that come up in customer success manager job posts, sorted by type, and how to put them in bullets a recruiter believes.
By Nazir Elmurodov, Founder, LaunchCV · Updated
/ The list
Keywords by type. Use only the ones that are true for you.
Hard skills · 13
- Customer success (used in Aaliyah's sample resume)
- Customer onboarding (used in Aaliyah's sample resume)
- Net revenue retention (used in Aaliyah's sample resume)
- Churn reduction (used in Aaliyah's sample resume)
- Renewals (used in Aaliyah's sample resume)
- Expansion revenue (used in Aaliyah's sample resume)
- Health scores (used in Aaliyah's sample resume)
- Product adoption (used in Aaliyah's sample resume)
- Time to value (used in Aaliyah's sample resume)
- QBRs (used in Aaliyah's sample resume)
- SaaS (used in Aaliyah's sample resume)
- ARR (used in Aaliyah's sample resume)
- CSAT (used in Aaliyah's sample resume)
Tools & software · 3
- Gainsight (used in Aaliyah's sample resume)
- Salesforce (used in Aaliyah's sample resume)
- Zendesk (used in Aaliyah's sample resume)
Soft skills · 1
- Stakeholder management (used in Aaliyah's sample resume)
17 of 17 appear in Aaliyah's sample resume. See where
/ How to use them
Put keywords in bullets, not just in a skills list.
A skills list tells the software you have a skill. A bullet shows a recruiter what you did with it.
SaaS, ARR
Weak: Skills: SaaS, ARR
Strong: Own a portfolio of 45 mid-market SaaS accounts worth $3.2M in annual recurring revenue (ARR)
Net revenue retention, Product adoption
Weak: Skills: Net revenue retention, Product adoption
Strong: Raised net revenue retention for my book from 98% to 112% through product adoption plans and expansion handoffs to sales
Health scores, Gainsight
Weak: Skills: Health scores, Gainsight
Strong: Built health scores in Gainsight from usage and support data, flagging at-risk accounts 60 days before renewal
Time to value, QBRs
Weak: Skills: Time to value, QBRs
Strong: Cut time to value for new customers from 45 to 21 days with a standard onboarding plan and QBRs that review agreed goals
Strong bullets come from Aaliyah's sample resume and our customer success manager bullet examples. Names and figures are illustrative.
/ Use them honestly
Keywords get you found. Proof gets you hired.
Mirror the job post's wording for skills you really have. If a customer success manager post asks for Customer success and you've used it, say Customer success, in the post's spelling, and show where.
Mirror the job post's wording
If a customer success manager post says "Customer onboarding", write "Customer onboarding", not a near-synonym — as long as it's accurate. Recruiters search for the post's exact term.
Only claim what you can back up
Expect to be asked about every term you list. If you couldn't spend two minutes on Customer success — what you did and what changed — leave it out.
Show it in a bullet
A skills list says you know SaaS. A bullet like the one under Customer Success Manager in the example above shows what you did with it.
No stuffing, no hidden text
Repeating a word or hiding keywords in white text doesn't make you a better match. A person reads the resume in the end.
Which of these does your resume say?
Free ATS score and missing keywords in about 10 seconds.
Applying to one post? Scan its keywords against your resume.
Keep going
/ Questions
Customer Success Manager keywords, answered.
Something else? support@launch-cv.com
How many keywords should a customer success manager resume have?
There's no magic number. Aaliyah's sample resume uses all 17 terms on this page, because each one fit that job. Cover what your post asks for that you can back up, each where it fits; repeating a keyword doesn't help.
Should I copy keywords exactly from the job post?
Use the post's wording for skills you really have. If a customer success manager post says "Customer success", write "Customer success" rather than a synonym, so a recruiter searching for that term finds you. Don't add skills you don't have just because the post lists them.
Where should keywords go on my resume?
In your summary, a short skills section and, above all, the bullets under each job, where you show what you did with the skill. In Aaliyah's sample, Customer success, Customer onboarding and Renewals are in the summary and SaaS shows up in a bullet under Customer Success Manager. Plain text in the body of the page is easiest for applicant tracking systems to read.
Which tools should I list on a customer success manager resume?
The ones you've used and the post mentions. Common ones in customer success manager posts include Gainsight, Salesforce and Zendesk. Name the tool in the bullet where you used it, not only in the skills list.
Keywords for related roles
All 88 rolesSee which of these your resume already says.
Free ATS check — no sign-up, about 10 seconds.