Customer Service Representative resume skills. The words recruiters search for.
The 14 skills and tools that come up in customer service representative job posts, sorted by type, and how to put them in bullets a recruiter believes.
By Nazir Elmurodov, Founder, LaunchCV · Updated
/ The list
Keywords by type. Use only the ones that are true for you.
Hard skills · 8
- Customer service (used in Aisha's sample resume)
- Customer satisfaction (used in Aisha's sample resume)
- CSAT (used in Aisha's sample resume)
- First-contact resolution (used in Aisha's sample resume)
- Live chat (used in Aisha's sample resume)
- Call center
- Order management
- Bilingual (used in Aisha's sample resume)
Tools & software · 4
- Zendesk (used in Aisha's sample resume)
- Salesforce (used in Aisha's sample resume)
- Freshdesk
- CRM
Soft skills · 2
- Conflict resolution (used in Aisha's sample resume)
- De-escalation (used in Aisha's sample resume)
10 of 14 appear in Aisha's sample resume. See where
/ How to use them
Put keywords in bullets, not just in a skills list.
A skills list tells the software you have a skill. A bullet shows a recruiter what you did with it.
Customer satisfaction, CSAT
Weak: Skills: Customer satisfaction, CSAT
Strong: Handle 60+ calls, chats and emails a day with a 94% customer satisfaction (CSAT) score
First-contact resolution
Weak: Skills: First-contact resolution
Strong: Raised first-contact resolution from 71% to 86% by building a shared troubleshooting guide
Zendesk
Weak: Skills: Zendesk
Strong: Trained 8 new hires on Zendesk, billing systems and escalation steps
Strong bullets come from Aisha's sample resume and our customer service representative bullet examples. Names and figures are illustrative.
/ Use them honestly
Keywords get you found. Proof gets you hired.
Mirror the job post's wording for skills you really have. If a customer service representative post asks for Customer service and you've used it, say Customer service, in the post's spelling, and show where.
Mirror the job post's wording
If a customer service representative post says "Customer satisfaction", write "Customer satisfaction", not a near-synonym — as long as it's accurate. Recruiters search for the post's exact term.
Only claim what you can back up
Expect to be asked about every term you list. If you couldn't spend two minutes on Customer service — what you did and what changed — leave it out.
Show it in a bullet
A skills list says you know Customer satisfaction. A bullet like the one under Customer Service Representative in the example above shows what you did with it.
No stuffing, no hidden text
Repeating a word or hiding keywords in white text doesn't make you a better match. A person reads the resume in the end.
Which of these does your resume say?
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/ Questions
Customer Service Representative keywords, answered.
Something else? support@launch-cv.com
How many keywords should a customer service representative resume have?
There's no magic number. Aisha's sample resume uses 10 of the 14 terms on this page — the ones that fit that job. Cover what your post asks for that you can back up, each where it fits; repeating a keyword doesn't help.
Should I copy keywords exactly from the job post?
Use the post's wording for skills you really have. If a customer service representative post says "Customer service", write "Customer service" rather than a synonym, so a recruiter searching for that term finds you. Don't add skills you don't have just because the post lists them.
Where should keywords go on my resume?
In your summary, a short skills section and, above all, the bullets under each job, where you show what you did with the skill. In Aisha's sample, Customer service is in the summary and Customer satisfaction shows up in a bullet under Customer Service Representative. Plain text in the body of the page is easiest for applicant tracking systems to read.
Which tools should I list on a customer service representative resume?
The ones you've used and the post mentions. Common ones in customer service representative posts include Zendesk, Salesforce, Freshdesk and CRM. Name the tool in the bullet where you used it, not only in the skills list.
Keywords for related roles
All 88 rolesSee which of these your resume already says.
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